Every student has a history with language learning. A mistake I've seen teachers (and institutions) make  is "ignore" that history while conducting needs analysis interviews. Not deliberately, of course. When a school or teacher interviews a prospective student (PS) to solely assess their language level and talk about administrative aspects, I'm sure they don't mean to bypass their entire language learning experience. I understand the need to work smarter and more efficiently, but we must remember that your needs analysis is your postcard. A first interview may actually be the...

A couple of years ago, I started a contract with a student, M, who was looking for English lessons for professional purposes. On her needs analysis interview, she told me that reaching out for help was quite a struggle as her former teacher had unceremoniously stopped replying to her messages halfway through a course that aimed to prepare her for an institutional language test - one of the most important steps she’d been taking in her career so far. To her words, they hadn’t had any kind of...